Frequently Asked Questions
1.
Are
you insured and bonded?
2.
How do you protect my keys?
3.
Must I be home when you clean?
4. How many people will clean
my home?
5.
Will I always have the same team?
6.
Are teams trained and supervised?
7.
How do I pay for your services?
8. What is the cost to clean
my home?
9.
What areas do The Maids Home Services
service?
10.
Is the personal information I provide you confidential?
1. Are you insured
and bonded?
Our insurance is among the best available. We are fully
insured and bonded. Your home, our team members and The
Maids Home Services of Alexandria, Virginia are included
in our coverage. If you'd like, we'll send you a certificate
validating our insurance. If you are comparing services,
ask for specifics on their coverage. Most independents and
services do not carry workman's compensation insurance.
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2. How do you protect my keys?
Your
key is identified with only a number - no name or address.
Your key is secured in a locked key storage device to which
only our managers have access. The key is issued to the
team leader on the day of your clean. The team leader returns
the key at the end of the day and management returns it
to the secured container. A complete key inventory is performed
at the end of every business day. In the unlikely event
your key is lost, we will contact you to make appropriate
arrangements.
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3. Must I be home when you clean?
It's
your choice. Many of our customers prefer to give us a key
that is secured in our office. Others leave us a key in
a safe place each visit; however, this is not a very secure
system and we do not recommend it. Alarm systems can either
be left off or you can give us entry / exit codes. By far,
the most efficient and problem-free way for everyone is
for you to give us a key and alarm codes.
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4. How many people will clean my home?
We generally
work in teams of four cleaning professionals, one of whom
is a team leader (supervisor). Four-person teams prove to
be the most efficient because each employee can concentrate
on a specific task while in your home. In the infrequent
event that someone on the team cannot be present, the three
remaining team members ensure that your house will be cleaned
on the day we promise to clean it. Our tasks include vacuuming,
dusting, kitchen and bathrooms.
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5.
Will I always have the same team?
That's
our goal, but circumstances (like sickness, weather, holidays
and accidents) beyond our control may occasionally require
a team substitution. It is much more difficult to provide
the same team for every third week and monthly customers.
Be assured that each team receives the same training, follows
the same cleaning system and has your personal service records
so, if a change happens, your high quality service will
continue. We stand behind our guarantee.
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6. Are teams trained and supervised?
Team
members are trained before they're permitted to enter your
home. Training continues as we learn about new products
/ methods and to reinforce prior training. Each team includes
a team leader to see that cleaning tasks are correctly completed.
Our Field Leaders make periodic visits to homes to ensure
we're meeting service commitments.
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7. How do I pay for your services?
Payment is due at time of service. You may pay by cash,
personal check, Visa or MasterCard. We require a major credit card number to reserve your spot
on the schedule. On regularly scheduled visits, we ask you
to leave payment on the kitchen counter. If you prefer to
pay by credit card, we'll handle that process from our office.
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8. What is the cost to clean my home?
Fees
are based on the condition and size of the home. If you
would like a quote, please click
here to email us your information. If you prefer to
speak to us, you may call us at
877-720-0096 to talk to
our sales representative personally (Monday through Friday,
8:00 AM to 4:30 PM).
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9. What areas do The Maids Home Services
service?
We
currently service all of Alexandria, Arlington,
Franconia, Springfield and East of I-95. Please call our office if you have any
question on whether we provide service in your area.
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10. Is the personal information I provide
you confidential?
YES!
Click here for our information
privacy policy.
Click here for a FREE estimate
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